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Corporate Values
Our corporate values are the guiding points for how we approach and implement our services. Our values promise a high standard of customer service, products and support.
Over the years, we've found the following pinnacle points of focus to be the foundation of our success.
People -- We recruit security professionals who've shown excellence in law enforcement, management, consulting and/or systems implementation. Clients and personnel benefit from our commitment to training and development -- and our proactive approach to industry trends and imminent security topics, including thorough training intensives for all new products.
Service -- Our clients depend on us for the protection of their most valued assets. This is not something we take lightly. We approach each client program with the utmost care, putting into place an integral security system and strategy for how future changes to client needs and industry developments might be incorporated.
Quality -- When it comes to protecting our clients, anything less than 100% is unacceptable. We lead the industry with a complete portfolio of security solutions. Our security programs call upon a complementary suite of products AND services. Unlike other companies that rely on "out of the box" products, we offer holistic solutions that include protective services, manpower, dedicated operations centres, technical intelligence, mobile support and locksmithing.
Communication -- The most important variable to achieving customer satisfaction is effective communication. We view the initial consultation as a critical step to developing the optimal security program. Our experts work with each client to audit current security programs and other important factors and design a program to achieve the outlined objectives. The result = a secure, professional and risk-reduced environment.
Honesty -- The people of Intercon adhere to strict ethical and best practice guidelines. It may sound old-fashioned, but we take our role as a trusted advisor seriously and work to illustrate our commitment to this role in everything we do. We promote a cross-organizational standard of excellence that is bar none.
Living the Values - Code of Conduct
Our values are the backbone of our success. Our mandate to clients is to provide the most comprehensive, targeted security solutions on the market.
As a commitment to client satisfaction, we guarantee the following Code of Conduct from Intercon personnel.
- We listen. Intercon employees will listen to client needs, assess the requirements and peripheral, and deliver a top-notch security program.
- We strive for excellence. Intercon employees will continue to improve upon our A-class services, products and delivery by staying ahead of security trends and technical, legislative & regulatory developments.
- We are accountable. Our consultants work to achieve 100% customer satisfaction. We do this through initial consultation and review, and by making our process transparent. If any issues or problems arise, we quickly work to resolve them in a professional, responsive and efficient fashion.
- We support and train. Intercon is committed to hiring and retaining the most knowledgeable and experienced security professionals in North America. Many team members go on to become senior level staff members, bringing with them a complete understanding of the security space and the customers they have served over the years.
- We value integrity. In the security industry, reputation is paramount. Clients trust us with their most valuable assets, the protection of people and property. We are entrusted to provide the best security possible and we do this through our commitment to excellence at every organizational level.
- We are knowledgeable. For more than 35 years, Intercon has led the security industry. We achieve our success by being fully informed on all products and services being offered worldwide. Our employees have successfully employed multi-layer security programs for some of the most prestigious organizations.
- We promote innovation. We assess every client engagement to incrementally improve our security programs, at every level of concept, development and implementation. We work to achieve, in essence, an innovative, holistic system of protection for our clients.
- We promote strict confidentiality. All employees must abide by a Statement of Ethics and a Confidentiality Agreement signed at the time of hire.
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Security